Wilder uses Printful for order fulfillment.

Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. To start a return, you can contact us at info@wilderwear.shop. Claims deemed an error on Printful's part are covered at Printful's expense.

Damages and issues 
Please inspect your order upon reception and contact WILDER immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To start a return, you can contact us at info@wilderwear.shop. 

If you notice an issue on the products or anything else on the order, please submit a problem report.

Return Address
The return address is set by default to the Printful facility center it was sent from and the return address will be on the packaging label. Unclaimed returns get donated to charity after 4 weeks.

Wrong Address 
If you provide an address that is considered insufficient by the courier, the shipment will be returned to Printful's facility.

Unclaimed - Shipments that go unclaimed are returned to Printful's facility and you will be liable for the cost of a reshipment (if and as applicable).

Exceptions / non-returnable items
We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are not offered. If you choose to return or request size exchanges, you would need to place a new order at your expense for a face mask or a product in another size.  Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of. Unfortunately, we cannot accept returns on sale items or gift cards.

Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.